Inbound Call Script

Inbound Call Script

Rep: Good afternoon, and thank you for calling Benitez Auto Group! My name is [Rep’s Name], and I’m here to assist you today. May I have your name, please?

Customer: My name is [Customer’s Name]. Do you have this car available?

Rep: Nice to speak with you, [Customer’s Name]! I saw the car this morning, but at the price we have it listed for, it won’t make it to the weekend. Now, I have 4:00 and 5:30 available, which one is better for you?

Customer: [Customer’s Choice]

Rep: Great choice, [Customer’s Name]! I’ll reserve that time for you. Now, just so you know, we will have the car filled, cleaned, and ready for you. If anything changes on our end, we will call you, and we only ask for the same courtesy from you. So, Mr. Jones, can I count on you for [Time Chosen]?

Customer: [Customer Agreement]

Rep: Fantastic, Mr. Jones! We’re looking forward to meeting you at [Time Chosen]. Your car will be ready, and our team is excited to assist you in finding the perfect vehicle. We appreciate your commitment, and we’ll see you soon. If you have any questions before then, don’t hesitate to call us at [Your Phone Number]. Have a great day!