Understanding and Submitting Your Proof of Income (POI)
Welcome to Benitez Auto Group’s guide to submitting your Proof of Income. This step is vital to ensure a smooth and efficient financing process.
What is Proof of Income (POI)?
Proof of Income is a document that verifies your earnings. It is required to evaluate your financial stability for a loan.
Acceptable Forms of POI
- Recent Pay Stubs: Most recent pay stubs showing your earnings
- Employer Letter: A letter from your employer stating your income on company letterhead, including contact information for verification purposes.
- Social Security Benefits & SSI: Documentation such as an award letter or bank statements showing regular deposits of social security benefits.
Step-by-Step Submission Guide
- Login to Our Portal: Access our secure document portal with your credentials.
- Upload Documents: Navigate to the ‘Upload Documents’ section.
- Select POI: Choose ‘Proof of Income’ from the drop-down menu.
- Upload File: Upload your document. Ensure it’s in PDF format.

Common Mistakes to Avoid
- Outdated Documents: Ensure your POI is not older than 30 days.
- Incomplete Information: All documents should clearly show your name and income.
Need Further Assistance?
If you have any questions or need help with your POI submission, please contact us at [contact information]. Our team is here to assist you every step of the way.
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Frequently Asked Questions (FAQs) for Document Submission
1. What types of documents are accepted as Proof of Income (POI)?
We accept recent pay stubs, employer letters, and tax returns for self-employed individuals. The documents must clearly show your name and income details.
2. How recent should my Proof of Residence (POR) and other documents be?
All submitted documents, including POR, should be no older than 30 days to ensure they accurately reflect your current circumstances.
3. Can I submit a cell phone bill as part of my documentation?
A cell phone bill may be requested as additional proof of residence or identity. Please provide a recent bill if requested.
4. What format should I use for uploading documents?
Please upload all documents in PDF format. This ensures that we receive clear and legible copies for processing.
5. How do I know if my documents have been successfully submitted?
Once you upload your documents through our secure portal, you will receive a confirmation notification. You can also check the status of your submissions in the portal.
6. What should I do if I encounter problems uploading my documents?
If you have any difficulties, please contact our support team at (214) 603-1123. We are here to assist you with any technical issues.
7. What if my documents are not in English?
If your documents are in a language other than English, please provide an official translation along with the original document.
8. How secure is my personal information during the submission process?
We prioritize your privacy and security. Our document submission portal is encrypted and secure, ensuring that your personal information is protected.
9. Can I submit my documents in person or via mail?
We highly encourage digital submission for faster processing. However, if necessary, documents can be submitted in person at our dealership. We do not accept documents via mail for security reasons.
10. How long will it take to process my documents?
Document processing times vary, but we aim to complete reviews within a few business days. You will be notified once the review is complete or if additional information is needed.
Additional Support
For any other questions or specific concerns, please don’t hesitate to reach out to our team. Your satisfaction and ease in the car buying process are our top priorities.
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