Benitez Auto Group Reference Hub
Reference hub
Managing Incoming Vehicles in the Dealership”: 1. Scope – This SOP covers the process for managing incoming vehicles in the dealership. 2. Purpose – The purpose of this SOP is to ensure that all incoming vehicles are managed appropriately and efficiently, and the vehicle information is updated and recorded accurately in the dealership’s inventory. 3. … Continue reading Managing Incoming Vehicles
Standard Operating Procedure (SOP) for Insurance Verification Benitez Auto Group I. Purpose: This SOP outlines the procedures to verify and monitor insurance coverage for customers under the Buy Here Pay Here (BHPH) program, ensuring all cars financed are properly insured. II. Scope: This SOP applies to all sales consultants and finance officers responsible for setting … Continue reading (SOP) for Insurance Verification
Standard Operating Procedure (SOP) for In-House Financing Benitez Auto Group I. Objective: The objective of this SOP is to standardize the procedures for managing in-house financing, which includes credit checks, loan approval, setting interest rates, and determining repayment terms. This ensures responsible lending and consistency in our financial dealings. II. Scope: This SOP applies to … Continue reading (SOP) for In-House Financing
Sales Process SOP for Benitez Auto Group Standard Operating Procedure (SOP) for Sales Process Benitez Auto Group I. Objective: The objective of this SOP is to standardize the sales process, from initial customer contact to closing the deal. This includes guidelines for negotiation and detailing the financing options available to customers. II. Scope: This SOP … Continue reading SOP for Sales Benitez Auto Group
Standard Operating Procedure (SOP) for Risk Assessment – Benitez Auto Group Standard Operating Procedure (SOP) for Risk Assessment Benitez Auto Group I. Purpose: The purpose of this SOP is to set forth the standard procedures for conducting risk assessment on potential buyers. This process includes credit history checks, employment verification, and income assessment, all designed … Continue reading (SOP) for Risk Assessment – Benitez Auto Group
Standard Operating Procedure (SOP) for Customer Service Customer Service I. Purpose: The purpose of this SOP is to delineate the standard procedures for interacting with customers, addressing complaints, and ensuring a positive buying experience at Benitez Auto Group. We aim to deliver consistent, high-quality service, fostering long-term relationships and customer satisfaction. This approach supports our … Continue reading (SOP) for Customer Service
Benitez Auto Group Reference Hub 